14-day refund period
You may request a full refund within 14 calendar days of any charge for a Flante subscription. This applies to the first paid charge after a free trial and to later renewal charges.
How to request a refund
Use the refund or support link in your Paddle transaction receipt or Paddle buyer portal. You may also email flantenotes@gmail.com with the email address used for the purchase and enough information to identify the transaction. Do not send complete payment-card details.
After 14 days
A request submitted more than 14 calendar days after a charge is not ordinarily eligible under this policy. A refund may still be provided where required by applicable law, when the purchased Service was not delivered, or at Paddle’s discretion. Nothing in this policy limits any mandatory consumer right available where you live.
Cancellations and access
Canceling a subscription stops future renewals and ordinarily leaves access active through the paid period; cancellation alone does not submit a refund request. When a charge is refunded, access associated with that charge may end. See the Terms of Use for subscription and account-deletion details.
Processing
Paddle is the merchant of record and processes Flante payments and refunds. Approved refunds are returned through Paddle to the original payment method where possible. Bank and payment-method processing times may affect when the funds appear.